Privacy Policy
Last updated: 2 August 2026
This Privacy Policy explains how Artist Cafe London (“Artist Cafe”, “we”, “us” or “our”) collects and uses personal information when you visit artistcafelondon.co.uk, contact us, request a table reservation, make a catering enquiry or otherwise communicate with us.
1. Who we are
Artist Cafe London is the controller of the personal information described in this policy.
Address: Artist Cafe London, 311 Old Street, London EC1V 9LA, United Kingdom
Telephone: 020 7729 9066
Email: info (at) artistcafelondon.co.uk
2. Personal information we collect
Depending on how you use our website or services, we may collect:
- Contact details: your name, email address and telephone number.
- Reservation details: your preferred date and time, number of guests, messages and any information you choose to provide about an occasion.
- Contact and catering enquiries: the subject and content of your message, event details, proposed dates, guest numbers and related correspondence.
- Allergy, accessibility or dietary information: only where you choose to provide it so that we can consider your request safely and appropriately. Please provide only information that is relevant to your visit or enquiry.
- Technical and usage information: IP address, device and browser information, approximate location, pages viewed, referral source and interactions with our website.
- Business and transaction records: correspondence, quotations, invoices and payment records where relevant to catering or another paid service.
We normally collect personal information directly from you. We may also receive limited information from a person making a booking on behalf of a group, from a booking or communications provider, or from analytics and advertising services used on our website.
3. How and why we use personal information
- To respond to enquiries and manage reservations or catering requests. We use this information to take steps at your request before providing a service and, where applicable, to perform our agreement with you.
- To provide customer service and communicate changes. This is necessary for our service and for our legitimate interest in running the cafe efficiently.
- To consider allergy, dietary or accessibility information. We use only the information you choose to provide and only for the relevant booking or enquiry. Where this information is treated as special category data, we process it with your explicit consent or where another condition permitted by law applies. You may withdraw consent by contacting us, although this may limit our ability to meet the request.
- To operate, protect and improve our website and services. We rely on our legitimate interests in security, fraud prevention, troubleshooting and service improvement.
- To measure website use and advertising performance. Where required, we rely on your consent for non-essential analytics or advertising technologies.
- To meet legal, accounting, tax, licensing and regulatory duties. We process information where necessary to comply with the law.
- To establish, exercise or defend legal claims. We rely on our legitimate interests and applicable legal obligations.
We do not use personal information submitted through our contact or reservation forms for unrelated marketing unless you have separately agreed to receive it. We do not sell personal information.
4. Cookies, analytics and advertising
Our website uses technologies that are necessary for core functions, security and form operation. We use Complianz to manage cookie choices and to help prevent non-essential analytics or advertising technologies from operating before consent where UK law requires it.
When you first visit, you can accept, deny or view your preferences. You can change or withdraw your choice at any time by using the “Manage Consent” control displayed on the website. Withdrawing consent does not affect processing that took place before withdrawal.
Where you consent, Google Analytics and Google Ads measurement technologies may collect device, usage, approximate location and conversion information and may place or read cookies or similar identifiers. You can also block or delete cookies using your browser settings, although some website functions may not work correctly. Google provides information about how it uses data from sites and apps that use its services at Google’s partner sites information page.
5. Who we share information with
We share personal information only where reasonably necessary, including with:
- website hosting, maintenance, security, form and email service providers;
- booking, communications and customer-service providers used to manage your request;
- Google and other analytics or advertising providers where those services are enabled;
- accountants, insurers, legal advisers and other professional advisers;
- payment providers where a payment is made outside this website; and
- public authorities, regulators, law-enforcement bodies or other parties where disclosure is required by law or necessary to protect legal rights.
Service providers may process information only for the relevant service and subject to their own legal and contractual obligations.
6. International transfers
Some technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use providers that rely on a lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards, as applicable.
7. How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected:
- routine contact and reservation enquiries are generally kept for up to 12 months after the last relevant communication;
- catering, transaction, accounting and tax records may be kept for up to six years where required for legal or business records;
- security and technical records are kept only for a proportionate period needed to investigate issues and protect the website; and
- analytics information is retained according to the settings and retention controls of the relevant analytics service.
We may keep information for longer where required by law, to resolve a dispute or to establish, exercise or defend legal claims. When information is no longer required, we delete or anonymise it where reasonably practicable.
8. Your data protection rights
Depending on the circumstances, you may have the right to:
- ask for access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete information;
- ask us to restrict how information is used;
- object to processing based on legitimate interests;
- receive certain information in a portable format; and
- withdraw consent at any time where processing is based on consent.
You have the right to object to processing based on our legitimate interests. These rights are not absolute and may depend on the circumstances and applicable law. To make a request, contact us using the details in section 1. We may need to verify your identity.
9. Complaints
Please contact us first if you have a concern so that we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint/ or 0303 123 1113.
10. Security
We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system is completely secure, so please avoid sending unnecessary or highly sensitive information through a general website form.
11. Children
Our website and online forms are not directed at children. A parent, guardian or responsible adult should make reservations or enquiries involving a child.
12. Automated decisions
We do not make decisions that have legal or similarly significant effects on you solely by automated means through this website.
13. Third-party links
Our website may link to social networks, music platforms, maps and other third-party websites. Those organisations are responsible for their own privacy practices. Please review their privacy information before providing data to them.
14. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page with an updated date.
(Please inform your waiter if you have any allergies. We produce our food in a kitchen where allergens are present and handled and, while we take steps to keep things separate, we cannot guarantee any item is allergen FREE. )
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All Rights Reserved.
All Rights Reserved.